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Contact Us

If you have any questions about a product, delivery, returns or anything else please use the form below to contact me. alternatively you can contact me directly using our email:

 

  • By email: khhomegifts00@gmail.com

  • Contact Us

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    POSTAGE Q&A

    Delivery FAQ’s

     

    When will my order arrive?

    - We aim to dispatch your order within 7-10 working days.

    Orders placed after 5pm Monday - Friday will be processed the next working day. We will keep you updated via email on the progress of your order when it leaves us to make its way to you. If you haven’t received your order after 14 working days, please do get in touch.

    Who will deliver my parcel?

    - We currently use various couriers for our parcels. Mostly Royal Mail, Hermes and DPD. Some items are tracked and some aren't. If tracking is available you will be able to view this on the email you will receive when your order is fulfilled. If tracking isn't available with your dispatch email and fourteen working days has passed, please email us so we can look into this further.

    What happens if I'm not in when my delivery arrives?

    - Delivery is usually attempted 3 times. Often enough, if a customer isn't in, the courier will leave it with a neighbour and pop a delivery card through your door.

    Where can I get my parcel delivered?

    - You can have your parcel delivered to any address. To change your delivery address, enter the new address before you complete checkout.

    How will my package arrive?

    - All packages arrive within 7 to 12 working days

    Only half my order has arrived?

    - In order to keep shipping times down,  products come directly from suppliers, this means multiple parcels may arrive. please wait 7 to 12 days for your full order. While shopping with me, i want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch via our Facebook page OR email all located on this page

    RETURNS

    *Returns*

     

    We would be happy to exchange or offer a refund on goods within 14 days of delivery. Please use the contact form below, so we can advise best how to return your item. To be eligible for a refund, your item must be unused and in the same condition that you received it, in the original packaging.

    Please note -  All items returned must be in must be in brand new condition and have all original packaging, materials, and accessories. Please do not write or place shipping labels or stickers on the packaging itself.

    Item(s) must be returned and received by us within 14 days after we accept your returns request. Please include your order name and details inside so we know where to issue your refund.

     

    *Damaged/Faulty Items*

    Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Damages can be reported on the form below. If more than 14 days have passed since receiving your item(s), unfortunately we are unable to offer you a refund or replacement.

     

    * Refunds *

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund 


    * Our right to cancel *
    Management reserve the right to cancel an order. The sale and supply of goods and services are always subject to availability of stock, and receipt of your payment in cash or in cleared funds. In the event that we are unable to supply the goods or services which you have ordered due to circumstances beyond our control, we will endeavour to inform you of this as soon as possible and any payment which you have made will be refunded to you in full.


    * Sale items *
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    * Exchanges *
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.


    *Shipping*
    To return your product, you should send your product to the address we provide upon email confirmation of the return 


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have to return a product due to an error from our end, we will happily refund the cost of shipping. 
     

     Collecting and Using Your Personal Data

    Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address

    • First name and last name

    • Phone number

    • Address, Postal code, City

    • Usage Data

    Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

    • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

    • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

    We use both Session and Persistent Cookies for the purposes set out below:

    • Necessary / Essential Cookies

      Type: Session Cookies

      Administered by: Us

      Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    • Cookies Policy / Notice Acceptance Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    • Functionality Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

    For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to monitor the usage of our Service.

    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

    • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

    • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

    • To manage Your requests: To attend and manage Your requests to Us.

    • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

    We may share Your personal information in the following situations:

    • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

    • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

    • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

    • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

    Retention of Your Personal Data

    The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

    Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

    Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

    The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

    Delete Your Personal Data

    You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

    Our Service may give You the ability to delete certain information about You from within the Service.

    You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

    Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

    Security of Your Personal Data

    The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

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