POSTAGE Q&A

Delivery FAQ’s


When will my order arrive?

- We aim to dispatch your order within 7-10 working days.

Orders placed after 5pm Monday - Friday will be processed the next working day. We will keep you updated via email on the progress of your order when it leaves us to make its way to you. If you haven’t received your order after 14 working days, please do get in touch.

Who will deliver my parcel?

- We currently use various couriers for our parcels. Mostly Royal Mail, Hermes and DPD. Some items are tracked and some aren't. If tracking is available you will be able to view this on the email you will receive when your order is fulfilled. If tracking isn't available with your dispatch email and fourteen working days has passed, please email us so we can look into this further.

What happens if I'm not in when my delivery arrives?

- Delivery is usually attempted 3 times. Often enough, if a customer isn't in, the courier will leave it with a neighbour and pop a delivery card through your door.

Where can I get my parcel delivered?

- You can have your parcel delivered to any address. To change your delivery address, enter the new address before you complete checkout.

How will my package arrive?

- All packages arrive within 7 to 12 working days

Only half my order has arrived?

- In order to keep shipping times down,  products come directly from suppliers, this means multiple parcels may arrive. please wait 7 to 12 days for your full order. While shopping with me, i want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch via our Facebook page OR email all located on this page

RETURNS

Important Information

*Returns*


We would be happy to exchange or offer a refund on goods within 14 days of delivery. Please use the contact form below, so we can advise best how to return your item. To be eligible for a refund, your item must be unused and in the same condition that you received it, in the original packaging.

Please note -  All items returned must be in must be in brand new condition and have all original packaging, materials, and accessories. Please do not write or place shipping labels or stickers on the packaging itself.

Item(s) must be returned and received by us within 14 days after we accept your returns request. Please include your order name and details inside so we know where to issue your refund.


*Damaged/Faulty Items*

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Damages can be reported on the form below. If more than 14 days have passed since receiving your item(s), unfortunately we are unable to offer you a refund or replacement.


* Refunds *

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund 


* Our right to cancel *
Management reserve the right to cancel an order. The sale and supply of goods and services are always subject to availability of stock, and receipt of your payment in cash or in cleared funds. In the event that we are unable to supply the goods or services which you have ordered due to circumstances beyond our control, we will endeavour to inform you of this as soon as possible and any payment which you have made will be refunded to you in full.


* Sale items *
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

* Exchanges *
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.


*Shipping*
To return your product, you should send your product to the address we provide upon email confirmation of the return 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have to return a product due to an error from our end, we will happily refund the cost of shipping. 

CONTACT US

Get in touch if you have any questions or querys about our store or our products. We’ll be happy to help in any way we can.

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